Course Duration:1 or 2 days

Course Content:

• Defining assertiveness
• Benefits of being assertive
• Being assertive in the right situations
• Submissive/aggressive behaviours, their definition and body language
• The difference between submissive, aggressive and assertive behaviour
• Be specific, stay relevant and achieve positive outcomes
• Recognise and deal with fear
• Assertive techniques
• Persuasion skills and coping with criticism

Course Summary:

This course will teach you the difference between assertiveness and aggression, the benefits of being assertive and when to be assertive. We will also teach you the the correct body language to illustrate assertiveness. You will also learn how to recognise and deal with fear, and how it's effect on assertive behaviour. This course also teaches persuasion skills and how to cope and benefit from criticism.